Refund Policy
Refund Policy
Overview
Order Changes
Cancellations
You can request cancellation any time before the order is completed. We prorate reimbursement for core services (translation) based on the amount of work the translator has done on the project. for example:
- You ordered 2 pages of certified translation for a total of $50 and requested cancellation before the project was assigned to a translator. You will receive a full refund of $50
- You ordered 4 pages of certified translation totaling $200 and requested cancellation while the order was pending. We Contact the translator to stop working and get the latest word count. The translator said she has already translated 3 pages, so the prorated refund would be 1 page totaling $25.
- I have placed an order for 250 words of standard translation totaling $25 and would like to cancel it after completing the order. No refunds will be given.
Ancillary services not provided (authentication, delivery, etc.) will be fully refunded. Ancillary services provided are non-refundable.
Turnaround Times
Quality Concerns
Errors & Mistranslation
We guarantee the highest level of accuracy in all translations. We follow a strict quality control process to ensure that your translated documents are free of errors and mistranslations. If you find any errors or mistranslations in the document, please let us know immediately. We will promptly correct the errors in the mistranslated document.
- Name spellings (if not specified) and word preferences should not be interpreted as mistranslations or errors. No refunds will be given for name spelling (unless otherwise specified) and word preference.
- If you reject a translation and request a refund due to an error or mistranslation, we will only issue a refund if we reasonably believe that our quality standards have not been met and the proofreading process has failed. increase.
- After confirming that the promised quality standard is not met, we will refund the amount equivalent to the deteriorated quality. UNDER NO CIRCUMSTANCES OUR LIABILITY IS ALWAYS LIMITED TO THE CORRECTION OF ERRORS OR A REFUND. Document Translations has no other liability or indemnification obligations.
Revision Requests
Translation Acceptance
Shipping Issues
Missing Pages
Formatting
Interpreting Terms
Please remember that interpreters will always limit themselves to providing verbal interpretations of what is being said. They will not provide further explanation or give opinions. As such, if context is required, it should only be for the purpose of choosing proper terms.
Please note that Crest has a 24 hour cancellation policy . This policy protects our contracted interpreters who have blocked their time for your appointment.
If you cancel a request with more than 24 hours of notice, there is no fee associated with that request. If you cancel with less than 24-hours’ notice, you will be invoiced for the entire scheduled time since Crest will compensate the interpreter.
If there is an issue connecting to the scheduled interpreter at the last minute, reach out to Crest CST to request for a substitute interpreter.
For Larger projects, there will be half refund or no refund at all depending on the time for cancellation this is because We have to make changes to staff’s schedules to be able to allocate those specific hours for those interpreters to your appointment. In doing so, we let other opportunities go.
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