Last updated: Nov 06, 2024

At Crest Language Services, we take your privacy seriously and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from Crest Language Services’ website (the “Site”). By accessing or using our Site, you agree to this Privacy Policy and our Terms of Service. If you do not agree to these terms, you should not use our services or make a purchase.

Information We Collect

When you visit https://crestls.com/ (the “Site”), we automatically collect certain information about your device. This includes details such as your web browser type, IP address, time zone, and certain cookies installed on your device. We also gather information about the individual pages or services you visit, the website or search terms that referred you to our Site, and information about how you interact with our Site. We refer to this automatically collected information as Device Information.

Device Information is collected using the following technologies:

• Cookies: These are small data files placed on your device or computer. Cookies often contain an anonymous unique identifier, which allows us to track and store information about your interactions with our Site. For more information about cookies and how to disable them, search on google “What are computer cookies”
• Log Files: Log files track actions taken on the website and collect data such as IP addresses, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain Order Information, which may include your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Together, Device Information and Order Information are referred to as Personal Information in this Privacy Policy.

How Do We Use Your Personal Information?

We use the Order Information we collect to process all orders placed through the Site. This includes processing payment information, arranging shipping, and providing order confirmation. In addition, we may use this information for the following purposes:

• Communicating with you regarding your order or our services.
• Screening orders for potential risk, fraud, or other issues.
• Sending you promotional content, advertisements, or information about services that match your preferences, provided you have given us consent.

We use the Device Information we collect to identify potential fraud, improve and optimize our website, and analyze how users interact with our platform. This helps us improve user experience and measure the success of our marketing and advertising efforts. For example, if you browse our website, we may use the data to track your behavior, measure conversion rates, and optimize the user interface.

Order Fulfillment and Third-Party Involvement

In order to fulfill your order, we may engage third-party staff members, contractors, freelancers, and designers, including those working through platforms like Fiverr, Upwork, Freelancer, Glassdoor, LinkedIn, or other freelance platforms. These professionals may be located around the world, and by using our services, you consent to the involvement of such third parties in the completion of your order.

Please note that freelance platforms where we hire professionals may retain copies of their information in accordance with their own privacy policies. We are not responsible for how these platforms handle your information.

Sharing Your Personal Information

We share your personal information with trusted third parties only as necessary to provide our services. For example, we use Google Analytics to understand how our customers interact with the website. You can learn more about how Google uses your personal information here. You can also opt out of Google Analytics if you prefer.

We also share your personal information with Translators, Editors, contractors, freelancers, and designers working on your documents or projects, as outlined above. These third parties may retain or process your personal information in accordance with their respective privacy policies.

Additionally, we may share your personal information to comply with applicable laws, respond to legal requests, or protect our rights.

Behavioral Advertising

As mentioned above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. We may use services such as Google Ads and Facebook Ads to deliver such communications.

To learn more about how targeted advertising works, visit the Network Advertising Initiative education page.

You can opt out of targeted advertising by visiting the following links:

• Google Opt-out
• Bing Opt-out
• Digital Advertising Alliance Opt-out Portal

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

As part of data protection laws, you have certain rights regarding your personal data. These rights include:

• The right to access: You may request copies of your personal data held by us.
• The right to rectification: You may request corrections to any inaccurate or incomplete data.
• The right to erasure: You may request that we delete your personal data, under certain conditions.
• The right to restrict processing: You may request that we restrict processing of your personal data, under certain conditions.
• The right to object to processing: You may object to the processing of your personal data, under certain conditions.
• The right to data portability: You may request that we transfer your personal data to another organization or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us at the email provided below. We will respond to your request within one month, in accordance with data protection regulations.

Data Retention

When you place an order through the Site, we will retain your Order Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal or operational requirements. If you wish to request the deletion of your data, please contact us, and we will take appropriate action.

Technical Issues and Order Fulfillment

While we make every effort to ensure accuracy in fulfilling orders, we acknowledge that technical errors may occasionally occur. In the unlikely event of an order mix-up—such as your order being shipped to another client or vice versa—we will not be held liable for such errors. If this happens, we ask that you promptly contact our Customer Service team, who will assist you in resolving the issue as quickly as possible.

By using our platform and placing an order, you agree to these terms and acknowledge that you will not hold Crest Language Services liable for any such errors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When updates are made, the “Last updated” date at the top of this page will be revised. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your data.

Contact Us

If you have any questions about this Privacy Policy, would like to exercise any of your data protection rights, or need further assistance, please contact us via email at support@crestls.com or by mail at:

1900 Church St STE 300
Nashville, TN 37203