Questions About Translation Services & Interpreting Services

A translator works with written documents. An interpreter helps people communicate during a live spoken or signed conversation. Crest offers document translation and telephone, video and onsite interpreting. Tell us whether your request involves written records, an appointment or both.

Use the document translation order page to upload complete files, select the source and target languages, and share your deadline. Include the receiving organization’s instructions and choose any certification, notarization or delivery options you need.

Certified document translations start at $25 per page. Your language pair, source files and requested extras determine the final total. Get an instant translation quote before placing your order.

Twenty-four-hour document translation delivery is available, with expedited options and original hard-copy mailing available at checkout. The timing for your files and selected options is confirmed when you order. Share a specific deadline before the translation begins.

Yes. For document translation, send a clear image of the complete page, including stamps, handwriting, signatures and any information on the reverse. If a section is blurry, cropped or unreadable, Crest may request a clearer copy before starting.

A certified translation includes a signed statement about the translation’s accuracy and completeness. Notarization is a separate signature formality. Ask the receiving organization which translation certification or notarization it requires, then send Crest those instructions.

Confirm the certified translation requirements with the organization receiving your documents. It may specify certification wording, translator credentials or another formality. Send those written instructions before ordering so Crest can review the required translation service.

Yes. Crest translates and certifies the documents, adds wet-ink signatures and rubber-ink stamps, then scans the signed set and emails a PDF. Select mailing and enter your address at checkout if you need the original translation hard copies. Carrier transit time starts after document preparation and depends on the selected delivery option and destination.

Browse the language directory and tell Crest the source and target languages for translation, or the participant’s preferred language or dialect for interpreting. Availability and any specialist requirements are reviewed for the particular assignment.

Submit document translation files through the order portal and provide only the information needed for the assignment. Discuss any required NDA, approved personnel or data-processing arrangement before uploading sensitive records. Crest’s privacy policy explains its handling of personal information.

Use the interpreter reservation page and provide the language, appointment date, local time and time zone, estimated duration and service format. Include the venue or meeting details and a contact person. Interpreter availability and the booking arrangements must be confirmed.

Telephone interpreting suits spoken conversations that do not need visual context. Video interpreting adds visual communication and can support signed-language appointments. Onsite interpreting brings the interpreter to an agreed venue when staffing and travel arrangements are confirmed.

Yes. You can request ASL video or onsite interpreting. Tell Crest the participant’s communication preferences, the appointment subject and the visual or venue setup. Do not assume that every person who is Deaf uses ASL; confirm the signed language and access needs with the participant.

Give Crest the purpose of the interpreting appointment, participant roles, preferred language or dialect, schedule and access instructions. An agenda and relevant terminology can help the interpreter prepare. Agree on a suitable way to share confidential materials before sending them.

Guest telephone or video interpreting is $2 per minute for Spanish and $4 per minute for other spoken languages; guest ASL video is $4 per minute. Active-account rates are $0.85, $1 and $3 per minute respectively. Guest onsite rates are $150 per hour for Spanish, $200 for other spoken languages and $300 for ASL; active-account rates are $75, $100 and $150 respectively. See the interpreting pricing page for guest minimums and notice periods.

There is a $250 one-time account creation fee. Company accounts provide discounted language-service rates, an account portal and priority support. Use Create company Enterprise account to start your company registration for translation and interpreting services.

No minimum is required for clients with active accounts. Interpreting services are available on demand via the client portal. Guest clients retain the minimum charges, durations and advance-notice requirements shown on the interpreting pricing page.

For an interpreter booking, contact Crest as soon as plans change. Under the standard policy, cancellations with less than 24 hours’ notice are charged for the scheduled time. Your written booking confirmation may include assignment-specific terms. Review the refund and cancellation policy.

Crest does not allow office visits, document drop-offs or collections. Submit document translation orders online through the document order page. Select mailing at checkout if you need translation hard copies. Interpreter appointments are arranged through the reservation portal.

For a translation correction, email support@crestls.com with your order number and the passage that needs checking. Crest will compare the translated text with the original and review the correction. Additional pages or changes to the source may require a new translation quote.